Welcome to www.intervista.gr. This document (together with any document referred to herein) sets out the terms and conditions governing the use of this website (www.intervista.gr) and the purchase of products through this website (the "Terms").
By using this website or placing an order through it, you agree to be bound by these Terms and Conditions and the Privacy Policies, which form an integral part of the Contract you are about to enter into with us. Therefore, if you do not agree, you must not use this website or place an order through it.
These Terms may be subject to change. It is your responsibility to read them periodically, as the Terms in force at the time the Contract (as defined below) is made are the applicable ones.
If you have any questions in relation to the Terms or the Privacy Policies you may contact us using the contact form.
The Contract (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website.
2. Our data
The website www.intervista.gr is the online store of the Greek limited liability company with the name "MIKAEL S.A." and the distinctive title "MIKAEL", located in Thessaloniki, at 71 Tsimiski Street, with Tax ID: 094095684, Tax Office: FDE Thessaloniki and GEMI No. 057294604000
THE "MIKAEL S.R.O." clarifies that, while the use of personal data is necessary for the performance of the required services, users should be aware that the use of such data is not intended to collect data, but solely to facilitate the management of operations and the execution of orders.
Our company considers any information provided by the user regarding his personal data or his order confidential and undertakes not to publish, exchange, sell or disclose the personal data of the Customer without his consent. An exception is if these are requested by a Public Authority etc. or it is considered that the content of the communication affects our online store.
3.1 Cookies Policy
The website www.intervista.gr reserves the right to use the personal data voluntarily provided by users, in accordance with the regulations in force (article 13 of Legislative Decree 196/2003).
3.2 Products and images when using the website
The online store www.intervista.gr bears no responsibility for any difference between the actual image of a product (such as its color), with the one displayed on the Internet, due to the settings or malfunction of the customer's personal computer.
4. Η χρήση της ιστοσελίδας μας
By using this website and/or placing an order through it, you undertake:
- use the website only to submit legitimate queries or orders.
- Do not make false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the relevant authorities..
If you do not provide us with all the information we need, we cannot process your order.
By placing an order through the website, you warrant that you are at least 18 years of age and have legal capacity to enter into binding contracts.
5. How the contract is drawn up
The information contained in these Terms and Conditions and the details contained on this website do not constitute an offer to sell but an invitation for information. No contract will be deemed to have been formed between us and you in respect of any products until your order is expressly accepted by us. If we do not accept your order and money has already been deducted from your account, then this will be refunded in full.
To place an order you will be asked to follow the checkout process and click the "Approve Payment" button. You will then receive an email from us confirming receipt of your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted, as this is an offer from you to us to purchase one or more products. All orders are subject to acceptance by us and such acceptance will be confirmed by sending you an email confirming that the product has been dispatched ("Dispatch Confirmation"). The contract for the purchase of a Product between us ("the Contract") will only be deemed to have been entered into when we send you the Dispatch Confirmation.
Η Σύμβαση θα αφορά μόνο τα προϊόντα των οποίων την αποστολή έχουμε επιβεβαιώσει στην Επιβεβαίωση Αποστολής. Δεν είμαστε υποχρεωμένοι να σας προμηθεύσουμε τυχόν περαιτέρω προϊόντα που ενδεχομένως είναι μέρος της παραγγελίας σας, παρά μόνο όταν επιβεβαιωθεί η αποστολή των εν λόγω προϊόντων με ξεχωριστή Επιβεβαίωση Αποστολής.
6. Product availability
All orders of products are subject to their availability.In this respect, in the event of supply difficulties or depletion of products in stock, we reserve the right to inform you of similar products of equal or superior quality and value which you may order. If you do not wish to order such similar products, we will refund any amount you may have paid in full.
7. Refusal of an order
We reserve the right to withdraw any product from this website at any time and/or remove or edit any material or content on this website.
Whilst we make every effort to process all orders placed with us, exceptional circumstances may arise in which we may need to decline to process an order after we have already sent you an Order Confirmation, which we reserve the right to do at any time in our absolute discretion.
We shall not be liable to you or any third party for the withdrawal of any products from this website, or for the removal or editing of any material or content on the website, or for refusing to process or accept an order after we have sent you the Order Confirmation.
Without prejudice to the provisions of clause 6 above regarding the availability of the Products and subject to the existence of exceptional circumstances in this regard, we will use our best endeavours to complete your order for the Product(s) listed on the Delivery Confirmation by the delivery date set out in the Delivery Confirmation or, if no delivery date is set, within the estimated time period shown when you select a payment method, and in any event within the estimated time period set out in the Delivery Confirmation.
However, delays may occur in circumstances such as adaptation of the products to the customer's requirements, depending on the delivery area or in unforeseen circumstances.
With regard to the virtual gift card, we will send it within the deadline indicated by you when you made the purchase.
If for any reason we are unable to meet the delivery date, we will inform you of this and offer you the option to either continue the purchase by setting a new delivery date, or cancel the order with a full refund. Please note, however, that we do not make deliveries on Saturdays and Sundays, except in the case of the virtual gift card, which will be delivered on the date you indicate to us.
9. Inability to deliver
If it becomes impossible for us to deliver your order, we will try to find a safe place to drop off your parcel. We will also leave a note explaining where your order is and what you need to do to collect it. If you are not at the delivery point at the agreed time, please contact us again to re-arrange delivery on another day.
If, after 15 days from the time your order is available for delivery, that order has still not been delivered for reasons beyond our control, we will consider that you wish to cancel the Contract and the Contract will be deemed to have expired. As a result of the termination of the Contract, we will refund to you any payment we have received from you, including delivery charges (other than any additional delivery charges incurred in the event that you may have chosen a delivery method other than the standard and less expensive method we offer you) as soon as possible and in any event within 14 days of the date on which the Contract has expired.
Please note, however, that shipping costs incurred as a result of the termination of the Contract may be higher, which we are entitled to charge you.
10. Risk transfer and ownership of products
Liability for the goods is transferred to you as soon as you or a third party designated by you, other than the carrier, has acquired physical possession or control of the goods.
Ownership of the goods passes into your hands either upon full collection by us of all sums due in respect of the goods, including shipping costs, or upon delivery of the goods (as defined in clause 8 above) if this takes place after collection.
11. Price and payment
The price of each product will be that set out at all times on our website, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to reconfirm the order at the corrected correct price or cancel it. If we are unable to contact you, we will consider your order to have been cancelled and will refund any amount you have paid in full.
We are under no obligation to supply you with any Product at the incorrect lower price (even if we have sent you a Dispatch Confirmation), where the error in the price is obvious and undisputed and can reasonably be identified by you as an incorrect price.
The prices on our website include VAT but not delivery charges, which are added to the total price as shown in the Purchasing/Delivery Charges Guide, the contents of which form an integral part of these Terms.
Prices may change at any time, however, without prejudice to what is specifically stated immediately above, any changes will not affect orders for which you have already received an Order Confirmation, .
Once you have selected all the products you wish to purchase, they will have been added to your shopping cart and the next step is to forward the order and pay. To do this, you must follow the steps of the checkout process, filling in or verifying the information requested at each step. Further, during the checkout process, prior to payment, you can change your order details. You are provided with a detailed description of the purchase process in the Purchasing Guide. Also, if you are a registered user, the record of all your orders is available under "My Account". :
Payment can be made with Visa, Mastercard and American Express credit cards and PayPal.
Furthermore, you can pay all or part of the value of your purchase with the INTERVISTA gift card or credit voucher issued by MIKAEL S.A.
To minimise the possibility of unauthorised access, your card details will be encrypted. Once we receive your order, we will request pre-authorization of your card to ensure that there is sufficient credit balance to complete the transaction. Your card will only be charged once your order is dispatched for delivery from our warehouses.
If payment is made via PayPal, the amount will be charged upon confirmation of your order.
The moment you click the "Approve Payment " button you confirm that your credit card belongs to you or that you are the legal holder of the INTERVISTA gift card or credit voucher.
Credit cards are subject to validity and approval checks by your card issuer. If your card issuer does not approve payment, we will not be liable for any delay or non-delivery and we will not be able to enter into a Contract with you.
12. Payment Methods - Payment Policy
1. Payment by credit or debit card
The online store www.intervista.gr accepts payments from all known credit or debit cards. Encryption is a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key.
During payment by credit or debit card, you may be asked to fill in the online shopping protection code by the issuing bank.
For the best control and security of transactions, in case the cardholder where the charge is made is different from the recipient of the order, we recommend that you submit in the "Billing details" field the corresponding data and contact information with the cardholder. Then you are given the opportunity to proceed with your order by filling in the "Shipping Information" the desired name and address of the recipient.
In an effort to prevent the illegal use of credit cards and other payment options, we use every possible means to confirm the absence of fraudulence in every order. In any event, however, we cannot guarantee that we can prevent the unlawful use of such information by unauthorized third parties.
Note: Installment purchases are not supported.
2. Payment via the PayPal platform.
www.intervista.gr accepts payments via PayPal. By selecting the corresponding option during checkout, you will be redirected to the secure PayPal transaction website www.paypal.com, where you will have the option to either log in using your existing PayPal account (Pay with my PayPal account) or fill in your credit card details without having a PayPal account (Pay with my credit or debit card).
3. Payment by cash on delivery
Payment on delivery refers to payment of the exact amount of the order to the courier company's representative upon delivery. The online store www.intervista.gr provides the possibility of payment on delivery with an additional charge of five (5) euros to the recipient.
12.1 Purchase without registration / purchase as a visitor
This website also allows purchases via the "purchase as a visitor" function. This mode of purchase requires only the necessary data for processing your order. Once the purchase process is completed, you will be given the option to register as a member or continue as a non-registered member.
13. Value Added Tax
In accordance with current rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT).
In this context and in accordance with Chapter I of Title V of Directive 2006/112/EC of the European Council of 28 November 2006 on the common system of value added tax, as incorporated into the Greek VAT Code, the place of supply will be deemed to be the Member State of the address where the goods are to be delivered (i.e. Greece) and the applicable VAT rate in Greece will be applied.
14. Returns policy
14.1. Legal right of withdrawal
If you are dealing as a consumer, you may withdraw from the Contract (except in the case of any of the products in clause 14.2 below, where the right of withdrawal is not provided) within 14 calendar days without cause. The return of the gift card shall be governed by the relevant Gift Card Terms and Conditions.
The withdrawal period expires after 14 calendar days from the day you or a third party designated by you, other than the carrier, obtained physical possession or control of the products, or in the case of an order with multiple products after 14 calendar days from the day you or a third party designated by you, other than the carrier, obtained physical possession or control of the last product.
To exercise the right of withdrawal, you can either inform "MIKAEL S.A." by post to the address set out in clause 2, or by calling +302310230906, or by sending an email to: email@example.com, or by writing to our contact form expressing your decision to withdraw from this Agreement in an express manner (e.g. by sending a letter or email by post). You may also use the withdrawal form shown in the Appendix attached below, but this is not compulsory.
To withdraw in due time, it is sufficient to send your communication about exercising your right of withdrawal before the withdrawal deadline.
If you withdraw from this Agreement, we will refund to you without delay and in any event within 14 days of the day we are notified of the withdrawal, all payments we have received from you, including delivery charges (except for any additional delivery charges incurred if you have chosen a delivery method other than the basic and less expensive method we offer you). The refund will be made by the same payment method you used for the original transaction. In any case, you will not incur any charges for this return.
For your part, you are obliged to return the products within 14 days of exercising your right of withdrawal.
Subject to the foregoing, we may, however, withhold the refund either until we receive all the products back or until we receive evidence that you have returned the products, whichever occurs first.
You will be responsible for the direct cost of returning the products, except only if you deliver them to a courier company (Courier), which we will arrange.
You will be liable for any impairment of the value of the goods as a result of such treatment which alters their nature, characteristics and functionality.
14.2. Exceptions to the right of withdrawal
You may not withdraw from the Contract when its subject is any of the following products:
- Products tailored to the needs of the customer, which have been personalized and manufactured according to the specifications set by the customer himself.
- Your right to withdraw from the Contract only applies to products that are returned in exactly the same condition as when you received them. The products must not have been used, worn, washed, modified or damaged. No refund will be given if the product has been used after opening, if the product is not in the same condition as delivered or if it has been damaged. The consumer has the right to try the product he bought, but he is obliged not to remove the tag that accompanies it. Otherwise, it is considered that the product is not in the same condition in which it was delivered.Therefore, you must take due care of the products while they are in your possession. Please return the products using or including their original packaging, instructions, any other documents that may accompany the products and their other accessories (dustbags, hangers, cases, etc.). In any case, you must return the products together with the receipt you received upon delivery. When you receive the order, you will find a summary of how you can exercise the right of withdrawal.
- Sealed products, which are not suitable for return, for health protection or hygiene reasons, such as swimwear, underwear or sealed perfumes, and which have been unsealed after delivery.
Κατόπιν της υπαναχώρησης, τα αντίστοιχα προϊόντα πρέπει να επιστραφούν ως ακολούθως:
- Upon withdrawal, the respective products must be returned as follows:Courier returns
- If you choose to return the product(s) via a courier of our choice, you will need to contact us via our online contact form or on +302310230906 to arrange for the product to be collected from your home . You must return the product in the same packaging as you received it following the instructions described in the "RETURNS" section of this website. In the event that you made the purchase as a guest, you can request a return through the courier company of our choice, by calling +302310230906.
None of the above options involve any additional costs for you.
If you choose not to use any of the available free return methods, you will be charged the return shipping costs. Please note that if you wish to return the goods to us by any other method, we are entitled to charge you for any direct costs we may incur to collect the goods in this way.
Once we have examined the returned goods in detail, we will let you know if you are entitled to a refund. Delivery charges will only be refunded if you exercise your statutory right of withdrawal (see clause 14.1) within the statutory time limit and provided that all goods comprising the parcel are also returned. The refund will be paid as soon as possible and in any event within 14 days of the day you notify us of the withdrawal. Subject to the above, we may however withhold the refund either until we receive all the goods back or until we receive evidence that you have returned the goods, whichever occurs first. The refund will always be made by the same method as payment was made at the time of your purchase.
If you have any queries, you can contact us via our online contact form or by calling +302310230906.
14.3. Returns of defective products
In the event that you believe that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, or that it has a material defect, you should contact us immediately via our online contact form, describing in detail the product and its defect, or by calling us at +302310230906 and we will give you instructions for further action.
You can return the product by delivering it to the courier company that we will send to your home. You must return the product together with the receipt, which you received when you delivered the product.
We will carefully examine the returned product and will inform you by e-mail within a reasonable time if you are entitled to a correction of the product or a replacement or a reduction in the price of the product or a full refund (if applicable). Products that are damaged due to use and wear and tear are not considered defective. The product will be corrected, refunded or replaced as soon as possible and, in any event, within 14 days from the day we confirm by e-mail that you are entitled to a refund or replacement/repair of the defective product.
In the event that you are found to be entitled to a refund, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred by you in returning the product. Your refund will be made by the same method as payment was made at the time of purchase.
Your statutory rights under the applicable legislation are not affected.
14.4. Returns outside the EU
If your order has been shipped to a country outside the European Union, customs duties, sales taxes for import, as well as handling charges charged to the recipient by the courier company, following a customs order, cannot be refunded by www.intervista.gr, even if the items are to be returned.
Returns from outside the EU should be marked as "Returned good of Greek merchandise - of non commercial value", so as not to be held at Greek customs. Any additional charges incurred will be borne by the buyer.
15. Ευθύνη και αποποίηση ευθύνης
Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of such product.
Subject to the preceding paragraph and to the fullest extent permitted by law, and except as otherwise set out in these Terms, we shall not be liable for the following losses, however caused:
- Loss of income or revenue
- Loss of commercial activity
- Loss of profits or contracts
- Loss of expected savings
- Data loss, and
- Loss of time management or working hours.
- Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or received from this website, unless otherwise expressly stated on the website.
All product descriptions, information and material posted on this website are provided "as is" and without any further warranty either express or implied, except for the warranties provided by law.
In this light, if you are dealing as a consumer or as a user, we are obliged to deliver products that are in accordance with the Contract, taking responsibility for any lack of conformity that exists at the time of delivery.
Products are deemed to be in conformity with the Contract when: a) they conform to the description and quality described by us on this website, b) they are suitable for the purposes for which products of this type are normally used, and c) have the quality and performance which is normal in products of the same kind and which can reasonably be expected.
To the maximum extent permitted by law, we disclaim all warranties, except those to consumers and users who cannot be legally excluded.
What is provided in this condition does not affect your rights as a consumer or user, nor your right to withdraw from the Agreement.
16. Intellectual property
You acknowledge and agree that all intellectual property rights, trademarks and all other intellectual property rights in relation to all material and content provided as part of the website belong at all times to us or those who license them to us. Your use of such material is permitted by you only to the extent expressly authorised by us or our licensors. This does not prevent you from using this website to the extent necessary to create a copy of an order or the Contract details.
17. Viruses, Piracy and other Cybercrimes
You may not make improper use of this website by knowingly transmitting viruses, trojan horses, worms and other malicious software or other material that is malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or any other server, computer and database connected to our website. You agree not to attack the website through a denial of service attack or a distributed denial of service attack.
Breach of this obligation may constitute a criminal offence under current legislation. Any such breach will be reported to the relevant law enforcement authorities with whom we will cooperate in order to reveal the identity of the electronic infringer. Likewise, in the event of such an infringement, your right to use this website will be immediately terminated.
We will not be liable for any loss or damage caused by a denial of service attack, viruses or other malware or other technologically harmful material that may infect your computer, its components, data or any other material on it due to your use of this website or the downloading of material contained on this website or similar material from another site linked to this website.
18. Links to our website
Our website may contain links to other websites and resources provided by third parties. These links are provided for informational purposes only and the content of such websites or resources is in no way under our control. We therefore accept no liability whatsoever for any loss or damage that may arise from the use of such links.
19. Written communication
Applicable law requires some of the information or updates we send you to be in written form. When you use our website, you accept that communication with us will be primarily in electronic form. We will communicate with you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic form of communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement that such communications must be in writing. This condition does not affect your statutory rights.
All notices directed to us by you must be submitted via our online contact form. Subject to clause 19 above and as may otherwise be provided, we have the right to notify you either by e-mail or at the postal address you provided to us when placing your order.
The notice will be deemed to have been duly served and received as soon as it is posted on our website or 24 hours after an e-mail is sent or three days from the date of dispatch of any letter. Sufficient proof of delivery of any notice will be, in the case of a letter, the fact that such letter is properly addressed, postage paid and delivered to the post office and, in the case of an e-mail, that such e-mail was sent to the designated e-mail address of the recipient.
21. Transfer of rights and obligations
The Agreement between you and us is binding on both you and our respective licensees and assignees.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent.
We reserve the right to transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other type of disposal shall not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any express or implied warranty we may have given you.
22. Force majeure events
We will not be liable or responsible for any failure to perform or delay in performing any of our obligations under a Contract caused by events beyond our reasonable control (a Force Majeure Event).
A Force Majeure Event is any act, event, failure to perform, omission or accident not within our reasonable control and includes specifically (but not limited to) the following:
- Strikes, strikes or other trade union actions.
- Social unrest, rebellion, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transportation.
- Inability to use public or private telecommunications networks.
- Acts, ordinances, laws, regulations or governmental restrictions.
- Any strike, breakdown or accident of ferry and postal services or other means of transport.
The performance of our obligations under any Contract shall be deemed to be suspended for the period of the Force Majeure Event and the time for performance of our obligations shall be extended for a period equal to the duration of such period. We will use all reasonable endeavours to terminate the Force Majeure Event or to find a solution that enables us to perform our obligations under the Contract despite the Force Majeure Event
23. Waiver of rights
If at any time during the term of a Contract we do not seek your strict performance of any of your obligations under the Contract or any of these terms and conditions, and/or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or these Terms, this will not constitute a waiver or limitation of those rights and remedies and will not relieve you of your obligation to comply with the
Our waiver of any individual claim does not constitute a waiver of any similar claim in the future.
No waiver by us of any of these Terms or of our rights and remedies under the Agreement will be valid unless expressly stated to be a waiver and notified to you in writing as set out in the clause above relating to Notices.
24. Partial invalidity clause
If any competent authority determines that any of these Terms or any provisions of the Contract are invalid, illegal or unenforceable to any extent, this shall not invalidate the entire Contract, as in no case shall the validity of the entire Contract be affected. Such terms or provisions shall to that extent be severable from the other terms and provisions, which shall continue to bind the Parties, within the limits and conditions provided by law.
25. Full Agreement
Both you and we acknowledge that, in entering into the Contract, neither of us relied on any statement, undertaking or promise that may have been made by the other party or implied orally or in writing in the negotiations between us prior to this Contract, unless otherwise expressly set out in these Terms.
Neither party may exercise any remedy in respect of any misrepresentation made by the other party, whether orally or in writing, prior to the date of each Contract (unless the misrepresentation was made fraudulently) and the exercise of remedies by the other party will only be permitted for any breach of the Contract as provided in these Terms.
26. Our right to amend these Terms
We reserve the right to review and amend these Terms at any time.
27. Law and jurisdiction
The use of our website and the contracts for the purchase of products through it are governed by Greek law.
Any dispute arising from or related to the use of the website or these Contracts is subject to the jurisdiction of the courts of Thessaloniki (exclusive local jurisdiction).
28. Comments and suggestions
Your comments and suggestions are always welcome. Please send us your comments and suggestions via our online contact form.
If you as a consumer believe that your rights have been violated, you can address your complaints to us by sending an email to firstname.lastname@example.org with a view to an out-of-court settlement or by filing a complaint on the European Union website by clicking on https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL.