Payment & Returns policy

Payment methods

1. Payment by credit or debit card

The online store www.intervista.gr accepts payments from all known credit or debit cards.Encryption is a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key.

During payment by credit or debit card, you may be asked to fill in the online shopping protection code by the issuing bank.

For better control and security of transactions, in case the cardholder where the charge is made is different from the recipient of the order, we recommend that you submit in the "Billing details" field the corresponding details and contact information of the cardholder. Then you are given the opportunity to proceed with your order by filling in the "Shipping Information" the desired name and address of the recipient.

In an effort to prevent the illegal use of credit cards and other payment options, we use every possible means to confirm the absence of fraud in every order. In any event, however, we cannot guarantee that we can prevent the unauthorized use of such information by unauthorized third parties.

*Note: Installment purchases are not supported.

2.  Payment via the PayPal platform

www.intervista.gr accepts payments via PayPal. By selecting the corresponding option during checkout, you will be redirected to the secure PayPal transaction website www.paypal.com, where you will have the option to either log in using your existing PayPal account (Pay with my PayPal account) or fill in your credit card details without having a PayPal account (Pay with my credit or debit card).

3.  Pay by cash on delivery

Payment on delivery, refers to payment of the exact amount of the order to the courier company's representative upon delivery. The online store www.intervista.gr provides the possibility of payment by cash on delivery with an additional charge of five (5) euros to the recipient.

Purchase without registration / purchase as a visitor

This website also allows purchases via the "buy as a visitor" function. This mode of purchase requires only the necessary data for processing your order. Once the purchase process is complete, you will be given the option to register as a member or continue as a non-registered member.

Value added tax

In accordance with current rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT).

In this context and in accordance with Chapter I of Title V of Directive 2006/112/EC of the European Council of 28 November 2006 on the common system of value added tax, as incorporated into the Greek VAT Code, the place of supply will be deemed to be the Member State of the address where the goods are to be delivered (i.e. Greece) and the applicable VAT rate in Greece will be applied.

Returns policy

1. Legal right of withdrawal

If you are dealing as a consumer, you may withdraw from the Contract (except in the case of any of the products in clause 14.2 below, where the right of withdrawal is not provided) within 14 calendar days without cause. The return of the gift card shall be governed by the relevant Gift Card Terms and Conditions.

The withdrawal period expires after 14 calendar days from the day you or a third party designated by you, other than the carrier, obtained physical possession or control of the products, or in the case of an order with multiple products after 14 calendar days from the day you or a third party designated by you, other than the carrier, obtained physical possession or control of the last product.

To exercise the right of withdrawal, you can either inform "MIKAEL S.A." by post to the address set out in clause 2, or by calling +302310230906, or by sending an email to: sales@intervista.gr, or by writing to our contact form expressing your decision to withdraw from this Agreement in an express manner (e.g. by sending a letter or email by post). You may also use the withdrawal form shown in the Appendix attached below, but this is not compulsory.

To withdraw in due time, it is sufficient to send your communication about exercising your right of withdrawal before the withdrawal deadline.

Withdrawal results

If you withdraw from this Agreement, we will refund to you without delay and in any event within 14 days of the day we are notified of your withdrawal, all payments we have received from you, including delivery charges (except for any additional delivery charges incurred if you have chosen a delivery method other than the standard and less expensive method we offer you). The refund will be made by the same payment method you used for the original transaction. In any case, you will not incur any charges for this return.

For your part, you are obliged to return the products within 14 days of exercising your right of withdrawal.

Subject to the foregoing, we may, however, withhold the return either until we receive all of the Products back or until we receive evidence that you have returned the Products, whichever occurs first.

You will be charged the direct costs of returning the products.

You will be liable for any impairment of the value of the products as a result of such treatment which alters their nature, characteristics and functionality.

2.  Exceptions to the right of withdrawal

You may not withdraw from the Contract where the subject matter of the Contract is any of the following products:

Products tailored to the customer's needs, which have been customised and manufactured according to the specifications set by the customer.

Your right to withdraw from the Contract applies only to products that are returned in exactly the same condition as when you received them. The products must not have been used, worn, washed, altered or damaged. No amount will be refunded to you if the product has been used after it has been opened, if the product is not in the same condition as it was delivered or if it has been damaged. The consumer has the right to try the product they have purchased, but is obliged not to remove the tag that comes with it. Otherwise, the product is deemed not to be in the same condition as when it was delivered.

Therefore, you must ensure that you take due care of the products while they are in your possession. Please return the products using or including their original packaging, instructions, any other documents that may accompany the products and any other accessories (dustbags, hangers, cases, etc.). In any case, you must return the products with the receipt you received upon delivery. When you receive the order, you will find a summary of how to exercise the right of withdrawal.

Sealed products which are not suitable for return, for health protection or hygiene reasons, such as swimwear, underwear or sealed perfume, and which have been unsealed after delivery.

Following the withdrawal, the corresponding products must be returned as follows:

Returns by courier

If you choose to return the product(s) via a courier company of our choice, you must contact us via our online contact form or by telephone +302310230906 to arrange for the product to be collected from your home. You must return the product in the same packaging as you received it following the instructions outlined in the "RETURNS" section of this website. In case, you made the purchase as a guest, you can request a return through the courier company of our choice by calling +302310230906.

None of the above options will incur any additional cost to you.

If you choose not to use any of the available free return methods, you will be charged the return shipping costs. Please note that if you wish to return the goods to us by any other method, we are entitled to charge you for any direct costs we may incur to collect the goods in this way.

After we have examined the returned product in detail, we will let you know if you are entitled to a refund. Shipping costs will only be refunded if you exercise your statutory right of withdrawal (see clause 14.1) within the statutory time limit and provided that all goods comprising the parcel are also returned. The refund will be paid as soon as possible and in any event within 14 days of the day you notify us of the withdrawal. Subject to the above, we may however withhold the refund either until we have received all the goods back or until we have received evidence that you have returned the goods, whichever occurs first. The refund will always be made by the same method as payment was made at the time of your purchase.

You are responsible for the costs and risk of returning the goods to us as described above.

If you have any questions, you can contact us via our online contact form or by calling +302310230906.

3. Returns of defective products

If you believe that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, or that it has a material defect, you should contact us immediately via our online contact form, describing in detail the product and its defect, or by calling us at +302310230906 and we will give you instructions for further action.

You can return the product by delivering it to the courier company that we will send to your home. You must return the product together with the receipt, which you received on delivery of the product.

We will carefully examine the returned product and will inform you by e-mail within a reasonable time if you are entitled to a correction of the product or a replacement or a reduction in the price of the product or a full refund (if applicable). Products that are damaged due to use and wear and tear are not considered defective. The product will be corrected, refunded or replaced as soon as possible and, in any event, within 14 days from the day we confirm by e-mail that you are entitled to a refund or replacement/repair of the defective product.Στην περίπτωση που κριθεί ότι δικαιούστε επιστροφή χρημάτων, το ποσό που έχει καταβληθεί θα επιστρέφεται στο ακέραιο, συμπεριλαμβανομένων των εξόδων αποστολής και όποιων άλλων εύλογων εξόδων με τα οποία επιβαρυνθήκατε για την επιστροφή του προϊόντος. Η επιστροφή των χρημάτων σας θα γίνει με την ίδια μέθοδο που έγινε και η πληρωμή κατά την αγορά.

Your legal rights under the applicable legislation are not affected.

4. Returns outside the EU

NOTE:

If your order has been shipped to a country outside the European Union, customs duties, sales taxes for import, as well as handling charges charged to the recipient by the courier company, following a customs order, cannot be refunded by www.intervista.gr, even if the items are to be returned.

Returns from outside the EU should be marked as "Returned good of Greek merchandise - of non commercial value", so as not to be held at Greek customs. Any additional charges incurred will be borne by the buyer.